Customer Care Solutions

Customer Care Solutions is a trendsetter in managing sales teams and customer care activities. Our aim is simple: to generate more sales and provide 100% customer satisfaction. To do this, our talented employees will undertake all supporting tasks, or even take full responsibility for non face-to-face sales or customer care activities. From advice and consultancy to full management of a contact centre, all our innovative solutions are tailored to your needs.

We will gladly take over the total management of your contact centre. Our services, however, extend far beyond people management. We will also manage your customer services and strive constantly to improve quality so that both your sales figures and customer satisfaction increase steadily.

We will collaborate closely with you and advise you at both the strategic and operational level. We will sign an obligation of result and intent regarding the activities we will undertake and we will also regularly discuss the proposed service levels with you. If you wish, we can also help you to integrate social media into your customer services or your other commercial activities – so that your interaction with your customers can keep up with the latest market trends. But perhaps you only need advice? In that case, we will offer practical and feasible tips that will get immediate results. We can also collect the tips in a customized improvement programme that we will implement for you.

Our solutions, your benefits:

  • you will have perfect staffing levels, even for cyclical activities
  • our knowhow and expertise increase your sales and customer satisfaction
  • more efficiency: i.e. lower costs and higher customer satisfaction
  • transparent invoicing on the basic of actual results
  • you will have more time for your core business

Your specialist

Managing Director
Tel: +32 2 289 66 80
Philippe Lacroix